Shipping policy
Shipping Overview
Thank you for shopping at palmavenuehomewares.shop.
This Shipping Policy explains our shipping charges, estimated delivery times, order processing, delivery responsibilities, tracking, delayed shipments, incorrect addresses, lost parcels, damaged parcels, and related matters.
By placing an order through palmavenuehomewares.shop, you acknowledge the shipping terms below, subject always to mandatory rights available under applicable Italian and European Union consumer law.
Free Standard Shipping
All orders placed through palmavenuehomewares.shop receive free standard shipping.
There is no minimum purchase amount required to qualify for standard free delivery unless a specific promotion expressly states otherwise.
If optional premium, express, or other upgraded delivery services are made available in the future, any applicable additional charge will be shown before the customer completes the purchase.
Estimated Delivery Time
Our estimated standard delivery time is:
15–20 days
The estimated delivery period applies under normal shipping conditions.
Customers should understand that delivery estimates may occasionally be affected by circumstances outside our reasonable control.
Order Processing
After an order is successfully submitted and payment is authorised, the order enters our processing and fulfilment system.
Customers will normally receive an electronic order confirmation using the contact information supplied during checkout.
Orders may be subject to verification for payment security, fraud prevention, inventory availability, or delivery information.
Order Confirmation
Please carefully review your order confirmation.
If you discover an error involving:
- Your name;
- Shipping address;
- Product;
- Quantity; or
- Other order information,
contact us as quickly as possible at:
We will attempt to correct the information before the order enters final fulfilment.
We cannot guarantee that changes will be possible after an order has been processed or dispatched.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
This includes any apartment number, building information, postal code, recipient name, and other information reasonably required by the carrier.
palmavenuehomewares.shop cannot guarantee successful delivery when inaccurate or incomplete information has been submitted by the customer.
If a parcel is returned because of an address problem, we will contact the customer or provide available resolution options in accordance with applicable law and the circumstances of the order.
Tracking
Tracking information may be provided when supported by the applicable fulfilment and delivery service.
Tracking information can sometimes take time to become active after a shipping label has been generated or a parcel has been transferred to a logistics provider.
A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.
Multiple Packages
An order containing multiple products may occasionally arrive in more than one package.
Packages relating to the same order may arrive on different dates.
Customers will not be charged additional standard shipping fees when we choose to divide an order into multiple standard shipments.
Delivery Delays
Although our estimated standard delivery time is 15–20 days, delays can occasionally occur.
Possible causes include:
- Carrier disruptions;
- Severe weather;
- Public holidays;
- High seasonal demand;
- Transportation interruptions;
- Local delivery restrictions;
- Customs procedures where applicable;
- Incorrect customer information;
- Security reviews;
- Natural disasters;
- Industrial action; or
- Other events beyond reasonable operational control.
EU consumer protection rules require online traders to provide relevant delivery information to consumers before purchase.
If you believe your order is substantially delayed, contact:
Please provide your order number.
Lost Shipments
If tracking indicates that a shipment has not been delivered or you believe a parcel has been lost, contact us.
We may first investigate the shipment with the applicable carrier or fulfilment provider.
Where a shipment is confirmed lost and palmavenuehomewares.shop remains legally responsible for delivery, we will provide an appropriate remedy as required by applicable law.
Delivered but Not Received
If tracking shows that a parcel was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area;
- Check with other members of the household or building;
- Check whether the carrier provided delivery instructions or photographic confirmation; and
- Contact us at info@palmavenuehomewares.shop if the parcel remains missing.
We may assist with a carrier investigation where appropriate.
Damaged Packages
If a parcel or product arrives damaged, please contact us as soon as reasonably possible.
Send your order number together with photographs showing the packaging and damaged product where possible.
Customers retain all applicable statutory rights relating to damaged or non-conforming goods.
Under EU rules, faulty or non-conforming products may entitle consumers to legal remedies, including repair, replacement, price reduction, or refund depending on the circumstances.
Customs, Duties and Taxes
Where cross-border shipping is involved, customs procedures or import requirements may apply depending on the origin, destination, value, and nature of the shipment.
Any tax, customs, or import treatment will be handled in accordance with applicable law and the information displayed during the purchasing process.
Customers will not be charged undisclosed optional fees by palmavenuehomewares.shop after checkout.
Refused or Unclaimed Packages
If a delivery attempt cannot be completed or a package is left for collection, customers should follow the carrier's instructions.
A shipment may eventually be returned if it is repeatedly refused or remains unclaimed.
Any refund, reshipment, or deduction relating to such a return will be determined in accordance with applicable consumer law and the circumstances involved.
Cancellation
If you want to cancel an order before dispatch, contact:
We will attempt to stop fulfilment where possible.
If an order has already shipped, customers may still have statutory withdrawal rights after receiving the goods.
EU consumers generally have 14 days after receipt to withdraw from eligible online purchases, subject to legal exceptions.
Returns
Shipping-related returns are governed by our Return and Refund Policy.
For ordinary change-of-mind withdrawals, consumers may generally be responsible for the direct cost of returning products when properly informed in advance.
Where products are defective, incorrect, or non-conforming, different rules may apply.
Customer Support
For shipping questions, tracking problems, delivery delays, damaged parcels, incorrect delivery information, or missing shipments, contact:
palmavenuehomewares.shop
Email: info@palmavenuehomewares.shop
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