Terms of service

Overview

These Terms of Service govern access to and use of palmavenuehomewares.shop, including purchases made through our online store.

By visiting the website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory rights granted to consumers under Italian or European Union law.

Online Store

palmavenuehomewares.shop operates an online retail store through Shopify technology.

The availability of a product on the website does not necessarily guarantee continuous availability.

We reserve the right to modify our product selection, discontinue products, update product information, or impose reasonable quantity restrictions, subject to applicable consumer law.

Eligibility

By placing an order, you confirm that you have legal capacity to enter into the relevant purchase contract or are otherwise legally authorised to do so.

You must provide accurate, current, and complete information during checkout.

Product Information

We aim to provide accurate descriptions and images of products.

However, product colours may appear differently depending on display settings, lighting, photography, production batches, materials, and other factors.

Minor variations that do not constitute a lack of conformity under applicable law may occur.

Nothing in this section limits statutory rights relating to products that are defective, materially misdescribed, or otherwise non-conforming.

Prices

Prices displayed on the website apply at the time stated on the relevant product or checkout page.

Applicable taxes and any additional charges will be displayed or handled in accordance with applicable legal requirements.

EU consumer rules require traders to provide consumers with clear information concerning prices and relevant charges before a consumer becomes bound by an online contract.

Orders

Submitting an order constitutes an offer to purchase the selected products.

After your order is submitted, you may receive an electronic order acknowledgement or confirmation.

We reserve the right to reject or cancel an order where legally permitted, including in cases involving:

• Fraud or suspected fraud;
• Payment authorisation failure;
• Clearly incorrect pricing caused by an obvious technical error;
• Product unavailability;
• Delivery restrictions;
• Abuse of promotions; or
• Violation of these Terms.

If we cancel a paid order, amounts owed to the customer will be refunded as required by applicable law.

Payment

Customers must use an available payment method displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be performed by third-party payment providers.

Shipping

All orders qualify for free standard shipping.

Our estimated delivery time is 15–20 days.

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Risk and Delivery

Risk relating to goods passes to consumers in accordance with applicable consumer law.

Customers are responsible for providing an accurate and complete delivery address.

Please contact info@palmavenuehomewares.shop promptly if an address error is discovered.

Right of Withdrawal

Consumers purchasing online in the EU generally have the right to cancel eligible distance purchases within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.

Detailed procedures and exceptions are contained in our Return and Refund Policy.

Nothing in these Terms limits a statutory right of withdrawal.

Legal Guarantee

Goods supplied to consumers must comply with applicable conformity requirements.

Under EU consumer protection rules, consumers generally benefit from a minimum two-year legal guarantee if goods are faulty or do not conform to what was promised.

Applicable statutory remedies remain available regardless of any separate commercial warranty.

Intellectual Property

Unless otherwise stated, website content belonging to palmavenuehomewares.shop, including original text, layout, graphics, brand elements, and other materials, may be protected by intellectual property laws.

Customers may use the website for lawful personal shopping purposes.

You may not reproduce, distribute, commercially exploit, interfere with, scrape, reverse engineer, or misuse protected website materials except where authorised by law or written permission.

Third-party trademarks and materials remain the property of their respective owners.

Prohibited Uses

You may not use the website:

• For unlawful purposes;
• To commit fraud;
• To transmit malware or malicious code;
• To interfere with website security;
• To attempt unauthorised access;
• To violate intellectual property rights;
• To impersonate another person;
• To submit deliberately false information; or
• In any manner that materially disrupts store operations.

Third-Party Services

The website may use or link to third-party services, including Shopify, payment services, delivery services, or other online tools.

Third-party services may be subject to separate contractual terms and privacy practices.

palmavenuehomewares.shop is not responsible for independent third-party services beyond the extent required by applicable law.

Errors and Inaccuracies

Occasionally, website information may contain typographical errors, inaccuracies, or omissions.

Where legally permitted, we may correct such information.

This provision does not permit palmavenuehomewares.shop to avoid a binding contract or mandatory consumer right in circumstances where applicable law does not allow it.

Limitation of Liability

Nothing in these Terms excludes or restricts liability where such exclusion or restriction would be unlawful.

In particular, nothing limits mandatory consumer rights or liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, palmavenuehomewares.shop is not responsible for losses arising solely from circumstances outside our reasonable control where the law does not impose liability.

Privacy

Use of personal data is governed by our Privacy Policy.

Where GDPR applies, personal data is processed in accordance with applicable data protection requirements.

Governing Law and Consumer Jurisdiction

These Terms are governed by applicable Italian law together with mandatory European Union consumer protection rules where applicable.

Nothing in these Terms deprives a consumer of mandatory protections granted by the law applicable to them.

Any jurisdiction clause contained in these Terms must be interpreted subject to mandatory consumer jurisdiction rules.

Changes to These Terms

We may update these Terms from time to time.

Changes will apply prospectively and will not unlawfully alter rights relating to orders already concluded.

The latest version will be made available through palmavenuehomewares.shop.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies made available at checkout or on the website, govern the relevant relationship between palmavenuehomewares.shop and customers, subject to mandatory law.

Contact Information

Questions about these Terms may be sent to:

palmavenuehomewares.shop
Email: info@palmavenuehomewares.shop